Privacy Policy

Who We Are

The Ironing Board provides professional ironing and garment care services.

Contact Email: theironingboard@hotmail.com

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Information We Collect

Depending on how you interact with us, we may collect:

• Full name

• Email address

• Telephone number

• Collection and delivery address

• Service requests and booking information

• Communications sent through our website, email or telephone

• Marketing preferences

• Website usage information collected through cookies

We only collect information that is necessary to provide our services.

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How We Use Your Information

We use your information to:

• Respond to enquiries

• Arrange collections and deliveries

• Manage bookings

• Provide customer support

• Communicate service updates

• Improve our website and services

• Comply with legal obligations

• Send promotional emails where you have given your consent

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Marketing Communications

We will only send promotional emails if you have explicitly chosen to receive them.

You may unsubscribe at any time by:

• clicking the unsubscribe link in any marketing email, or

• emailing us at theironingboard@hotmail.com.

Withdrawing your consent will not affect communications necessary to manage an existing booking.

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Legal Basis for Processing

Under GDPR we process personal information based on one or more of the following:

• your consent

• performance of a contract

• compliance with legal obligations

• our legitimate business interests, provided your rights are not overridden​

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Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted service providers that help us operate our business, including:

• Wix (website hosting and forms)

• Email marketing providers used by Wix

• Analytics providers

• Payment providers (where applicable)

These providers process information only as necessary to provide their services.

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Data Retention

We keep personal information only for as long as reasonably necessary to:

• provide our services

• maintain customer records

• comply with legal and tax obligations

• resolve disputes

When information is no longer required, it will be securely deleted.

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Your Rights

Under GDPR, you have the right to:

• access your personal information

• request corrections

• request deletion

• restrict processing

• object to certain processing

• withdraw marketing consent

• request a copy of your data where applicable

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To exercise your rights, contact us at: theironingboard@hotmail.com

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Data Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration or loss. However, no internet transmission or storage system can be guaranteed to be completely secure.

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Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

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Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this website.

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Contact

If you have any questions regarding this Privacy Policy or how your information is handled, please contact: theironingboard@hotmail.com